All bookings must be made in advance and paid for in full at the time of booking or by the stipulated payment date.

For some bookings, a staggered payment system may be implemented. You will be informed of this at the time of booking. Payments must be made on the requested payment dates.

Payment will be requested via e mail/telephone for BACS Transfer or PayPal Payment.

An admin fee of £20 will be added to each booking at the time of booking.


Refunds (if applicable)

Refunds for accommodation are not provided unless your space becomes re-sold.

Cancellations 21 days prior to event date receive a 50% refund off adventure fee (not including accommodation.)

Cancellations within 14 days of event date receive a 25% refund off adventure fee (not including accommodation.)

Cancellations within 7 days of event date cannot be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 18 Arundel Road, Flat 3, Eastbourne, East Sussex, BN21 2EL.


To return your product, you should mail your product to:

18 Arundel Road, Flat 3, Eastbourne, East Sussex, BN21 2EL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £45, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Downloadable Items

Products for sale as downloads will be available to download at the time of purchase.

No refunds are provided for downloadable products.

Under copyright it is illegal to share, copy, recreate or distribute any downloadable items produced and sold by Peak Experience UK, Coaching Shore Ltd or Train Strong Ltd.